Warranty, Return, Refund and Exchange Policy


Thank you for visiting and shopping at ParagonFitnessGear.com. The following are the terms and conditions that constitute our Return, Refund and Exchange Policy.

Warranty Policy

All ParagonFitnessGear.com products have a 60 day "WEAR and TEAR" warranty. This includes but not limited to: tearing, worn velcro, loose straps ect. To make a warranty claim, please email ParagonFitnessGear@gmail.com with photos and your original order number. 

Return Policy 

All ParagonFitnessGear.com products have a 30 day money back guarantee if the product has been 1) Unused 2) Undamaged by the user. 

If you believe that you received a faulty product OR have been using your product and is defective from the manufacture, please email ParagonFitnessGear@gmail.com with:

1) Your original order number

2) A photo of your damaged product 

3) A brief description of whats going on with your product

All orders that are to be returned for any other reason than the above, the customer is responsible for shipping the item back to the seller and all associated costs. 

 

Refund Policy

To inquire for a refund for a product, please email ParagonFitnessGear@gmail.com. 

If a refund was issued, please allow 3-5 business days to process.

Customer is responsible for shipping the item back to the seller and all associated costs. 

Exchange Policy

If you ordered a Paragon product in the U.S. and mistakenly ordered the wrong size or color, please contact ParagonFitnessGear.com. We will give you instructions on how to proceed.

1) If you are wanting to exchange a product you must send back to us within 14 days of purchase. It must be unsure/worn. You will need to cover shipping of product back to us and a flat fee of $7.49 for us to ship the new product back out.

International Exchange Policy

If you ordered a Paragon product OUTSIDE the U.S. and mistakenly ordered the wrong size or color, customer is responsible for all associated shipping costs. 

1) If you want to exchange a product, you must send back to us within 14 days of purchase. It must be unsure/worn. You will need to cover shipping of product back to us and the cost for us to ship the new product back to you.

**Our free shipping rates only apply to the original order, not refunds or exchanges.